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Status and SLA

This page defines standard reliability expectations for partner integrations using Legiqo's CheckName Partner API.

Commercial terms

If your contract defines custom SLA terms, the contract terms override this page. General Legiqo service terms are available in the Terms and Conditions.

Availability target

  • Monthly API availability target: 99.9%
  • Measurement window: calendar month
  • Scope: public partner API endpoints
  • Exclusions: planned maintenance windows and force-majeure events

Service levels by severity

Severity Typical impact Initial response target Update cadence Target restore time
P1 Critical Production unavailable or core flow fully blocked for multiple partners 15 minutes Every 30 minutes 4 hours
P2 High Major degradation with material business impact and limited workaround 1 hour Every 2 hours 1 business day
P3 Medium Partial degradation or feature issue with workaround 4 business hours Daily 3 business days
P4 Low Minor defect, question, or documentation issue 1 business day As needed Next planned release

Incident communication

  • Incident channel: status page + direct partner email distribution.
  • Every incident includes: impact scope, mitigation, ETA, and next update time.
  • After major incidents (P1/P2), a post-incident summary is shared within 5 business days.
  • Correlation data to include in reports: X-Trace-Id and timestamp in UTC.

Planned maintenance

  • Standard notice period: at least 3 business days.
  • Emergency maintenance notice: as early as possible with continuous updates.
  • Preferred maintenance window: weekends 22:00-04:00 CET/CEST.
  • Goal: zero-downtime changes; if downtime is expected, it is stated in the notice.

Partner responsibilities

  • Implement retries with exponential backoff for transient 5xx and 429 responses.
  • Set client-side timeouts and circuit breaking for downstream protection.
  • Monitor error rates and latency in your own environment.
  • Keep support contacts and escalation paths current.

Status and support channels

  • Sandbox API docs: https://api.test.checkname.ch/docs
  • Production API docs: https://api.checkname.ch/docs
  • Integration support: contact@legiqo.com
  • Incident escalation: support@legiqo.com