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Status and SLA

This page describes the basic operating model for Legiqo's CheckName Partner API.

Commercial terms

If your contract defines custom SLA terms, the contract terms override this page. General Legiqo service terms are available in the Terms and Conditions.

Availability target

  • Target availability: 99.5% measured monthly
  • Scope: public partner API endpoints
  • Exclusions: planned maintenance, upstream dependency outages, and force-majeure events

We aim to keep production stable and reliable, with a practical and lightweight operating model.

Support model

  • Production incidents are handled with priority and as quickly as reasonably possible.
  • Questions, bug reports, and integration issues are handled during normal business time.
  • Please include the request timestamp in UTC and traceId when reporting API issues. If your logs are header-oriented, X-Trace-Id mirrors the same identifier.

Maintenance

  • Planned maintenance will be communicated in advance whenever possible.
  • Emergency fixes may be deployed without long notice when needed to protect service stability or correctness.
  • We aim to keep maintenance impact low and avoid unnecessary downtime.

Partner responsibilities

  • Implement retries with exponential backoff for transient 5xx and 429 responses.
  • Set sensible timeouts in your backend integration.
  • Monitor your own production usage and error rates.
  • Keep your support contact details current.

Support channels

  • Sandbox API docs: https://api.test.checkname.ch/docs
  • Production API docs: https://api.checkname.ch/docs
  • Integration support: contact@legiqo.com
  • Incident escalation: support@legiqo.com